I am the proud Mom to a mountain biking family. All five of us enjoy hitting the trails in Kentucky and our surrounding states. While my high school aged sons were participating in the NICA races this year one of them decided his bike would benefit from an e*13 chain guard & bash guard and the other needed new pins for his flat pedals.
The folks at Worldwide Cyclery were so helpful with the order! While purchasing the chain guide was never a problem, the pins for the pedals were not available and on indefinite backorder. The staff kept me updated through emails and asked how I wanted to handle the order. They were interested in pleasing me (their favorite customer!) and looking out for my best interest. I ended up canceling those pedal pins, backorders have never turned out well for me, but I was very impressed with the customer service I received. I never expected an online retailer to take a personal interest in a customer.
As for the bash guard, it arrived in perfect timing! Installation was simple and the instructions were clear. After it was received and installed by my son on his Giant Trance, we did several rides in rocky terrain. The chainrings were well protected and his chain never popped off. Turns out the chain was stretched out and needed to be replaced, but at least it stayed on! I am more than pleased with Worldwide Cyclery. I especially enjoy reading the emails I receive from them simply because they are funny and intend to shop with them again.
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