In this review, our customer Ben Sachs talks about his experience ordering from Worldwide Cyclery. Ben decided to upgrade his Felt F3x gravel bike with some new Easton Carbon Flat Top Aero Bars, DT Swiss wheels with DT Swiss 350 hubs, and DT Swiss R 470 rims! Learn more about Ben's shopping experience below.
First off, I have to say that I have been very impressed with Worldwide Cyclery's service. They have a great selection of items and every order ships fast and free. There is also a discount card included with every purchase. That's a great strategy for them to draw repeat customers and, of course, it's a great deal for us! Their customer service is also very strong. On occasion, I have had to deal with their service reps and have always been quite pleased with their response.
I recently made a large order to upgrade my cyclocross/gravel bike (Felt F3x). I purchased Easton carbon flat-top aero bars, DT hubs, rims, and spokes to build some custom wheels, along with cassette, valves, and rim tape. Unfortunately, the DT 350 hubs that I bought were 10 speed rather than the 11 speed I had meant to buy. This was, of course, my fault, though I think I can offer some excuse in that the listing did not make very clear that I was looking at the 10-speed version. Anyway, I called to ask about returning the hub and was kindly directed to the return slip on their website. I chose the store credit option which actually gives you the item value plus $5. That paid for my return shipping! I was then able to buy the correct hub and a couple other small things to finish up my project.
I also received a separate email from the service team asking how I felt about the recent order and asking if, since it was a large order, I would be willing to take a free t-shirt. I explained my return situation and asked if they would put a t-shirt in the box with my next order. When the next one arrived, there was my free t-shirt plus some stickers. This is again some great marketing strategy for the company.
The shipping on the orders I have gotten from WWC have always been packed well with no damage to the items. They take about three days to get to me in Kansas and the $0 price tag is always great. The items have always come as described in proper packaging and in good shape. I seriously cannot say enough good things about this company. The fact that they have physical stores as well as the online presence is definitely a plus. Their service reps are friendly and down-to-earth. They have great stuff at great prices. I will absolutely continue to shop with them in the future!
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